SmartPLAY to be Officially Launched on 9 November

Leisure and Cultural Services Department (LCSD)'s new intelligent sports and recreation services booking and information system, SmartPLAY, will be officially launched at 7am on November 9 to replace the current Leisure Link Computerised Booking System which will stop operation from November 6 onward.

Let's check out the following and get ready to use SmartPLAY!

Registration and Identity Authentication

All citizens, including existing Leisure Link users, must register with the new system and complete an identity authentication process before using the new system to enrol in programmes and book leisure facilities. The LCSD has set up 375 new Smart Self-service Stations at around 240 leisure venues (including District Leisure Services Offices in various districts) for members of the public to submit their registration, and complete identity authentication and account activation procedures.

"SmartPLAY" Smart Way Workshops

To assist members of the public to complete the registration of SmartPLAY user account and to familiarise themselves with facilities booking and programmes enrolment with the new system, a series of "SmartPLAY" Smart Way Workshops  organised by the LCSD are now open for application. Members of the public are welcome to join the workshops for free.

 

Enhanced Functions

Apart from its core functions of facilities booking, the new system will provide more enhanced functions including increasing the capacity of the new system to accommodate 10 000 concurrent users, against around 1 000 at present, so as to enable a quick and more efficient login to the system. Moreover, users may enjoy a series of personalised services, like receiving e-notifications according to their own preferences, information on cancelled and released sessions available for booking, as well as checking balloting results and refund status, etc. Users may also receive notifications in case of urgent closure of leisure venues or cancellation of programmes due to inclement weather. The system also provides different means of e-payment.

New Arrangement on Facility Bookng

New Arrangement on Community Recreation and Sports Programmes Enrolment

 

From Leisure Link to SmartPLAY

From 6 to 8 November, data transfer between the old system and the new one, report checking and online data verification, as well as re-inspections of all new system equipment including network security devices, will take place to ensure smooth operation of the new system. During these three days, the registration for SmartPLAY will also be suspended. To ensure a smooth transition, the LCSD will implement transitional arrangements from late-October to mid-November, please refer to the Annexes of this press release for details. Arrangements of balloting applications for hard-surface ball courts will be announced later.

Meanwhile, starting from 1 November, the arrangements of reallocating the leisure facilities for individual users if such are not available for use will be cancelled. If the booked facilities are not available for use, users can apply for a refund through the existing mechanism or SmartPLAY system.

 

For more information on SmartPLAY, please visit the SmartPLAY website, or call the SmartPLAY hotline at 3954 5150.