[Distinguished Public Officers] Philip, Wetland and Fauna Conservation Officer of AFCD

Winner of The Ombudsman’s Awards 2020 for Officers of Public Organisations

Yip Sin Hang, Philip, Wetland and Fauna Conservation Officer (Enforcement) of Agriculture, Fisheries and Conservation Department

“Communication is absolutely essential to complaint handling.”

(The video is broadcasted in Cantonese)

"In 2018, our monkey trapping programme was extended to the peripheries of countryside, under which we proposed to place large cages in urban areas to capture the monkeys causing a nuisance. Nevertheless, our proposal was met with considerable resistance, so I led my team of colleagues to assiduously engage the stakeholders. A case in point is an operation carried out in the Wong Tai Sin District in 2019. With more than 30 monkeys trapped on that occasion, the district stakeholders were able to personally observe that our operation was carefully organised, safe and effective.We managed to convince the sceptical parties to lend their venues for us to place the cages, thereby cilitating the mitigation of monkey nuisance under the programme."

For more details of The Ombudsman’s Awards 2020, please visit the Office of The Ombudsman website.