[Distinguished Public Officers] Michael, Engineer of Drainage Services Department

Winner of The Ombudsman’s Awards 2020 for Officers of Public Organisations

Cheng Chun Wai, Michael, Engineer/Kowloon of Drainage Services Department

““Provide quality service to the public with a customer-oriented mindset and proactive communication.”

(The video is broadcasted in Cantonese)

"In January 2019, a defective sewer laid six metres underground on Bulkeley Street caused an incident of sewage backflow. Before and during the repair works, my team and I approached several members of the Kowloon City District Council and reported the work progress to the residents and shop owners affected by the incident. We were grateful for the understanding shown by all parties concerned, even though half of the Bulkeley Street had to be enclosed for the repair works, which were sometimes carried out in the small hours. The repair works were completed smoothly, and the effort of my team was commended by local District Council members."

For more details of The Ombudsman’s Awards 2020, please visit the Office of The Ombudsman website.