[Distinguished Public Officers] Tsang Kai Ho, Environmental Protection Officer of Environmental Protection Department

Winner of The Ombudsman’s Awards 2021 for Officers of Public Organisations

“Take complaints seriously and try my best to remedy problems”

Mr Tsang Kai Ho, Environmental Protection Officer (Regional West) 13 of Environmental Protection Department

"In October 2020, we received complaints from the public about polluted water discharge in Tuen Mun River. My team and I immediately carried out inspections to check the source of the sewage and conducted various tests to examine the condition of the public sewer and stormwater drains. In the end, we found that the incident was due to drainage leakage, causing the sewage to flow into the stormwater drain. We forwarded the case to the relevant department for arranging repair work in November, and the problem was then resolved."

(The video is in Cantonese)

For more details of The Ombudsman’s Awards 2021, please visit the website of the Office of The Ombudsman.