[Distinguished Public Officers] Caleb, Senior Maintenance Engineer of Highways Department

Winner of The Ombudsman’s Awards 2021 for Officers of Public Organisations

“Proactive communication and people-focused”

Mr Chu Ka Kit, Caleb, Senior Maintenance Engineer/ Kowloon East of Highways Department

“Earlier, road pavement maintenance was carried out outside a busy market in Kowloon City Road and part of the project needed to take place in front of some shops. As we could not implement the work during the day nor block the entire pavement, we had to split the maintenance work into different sections. As such, advance communication with the shop owners became very important. By knowing the business hours of the concerned shops, we could then arrange the maintenance works after the shops’ closing, so as to reduce the impact on the shop owners.”

(The video is in Cantonese)

For more details of The Ombudsman’s Awards 2021, please visit the website of the Office of The Ombudsman.