[Distinguished Public Officers] Jack, Operation Officer (Customer Service) Airport Authority
Winner of The Ombudsman’s Awards 2022 for Officers of Public Organisations
“To help travellers navigate the multiple requirements imposed due to COVID-19, we need to show empathy to address their problems.”
Mr Chung Ka Hin, Jack, Operation Officer (Customer Service) Airport Authority
"In October 2021, I encountered at the Hong Kong International Airport a transit passenger who needed to present a report of a PCR test to enter his final destination. He was worried and anxious after realising that the report was mistakenly put into checked baggage. I immediately let him use my personal email account and helped him contact the testing institution to verify his details. Eventually, he successfully obtained a duplicate of the report and proceeded with the journey."
(The video is in Cantonese)
For more details of The Ombudsman’s Awards 2022, please visit the website of the Office of The Ombudsman.