[Distinguished Public Officers] Chow Lai Yee, Clerical Officer (Kowloon Deaths Registry), Immigration Department

Winner of The Ombudsman’s Awards 2022 for Officers of Public Organisations

“Unfamiliar procedures exert extra stress on people already hit by bereavement. Listening to their needs with patience and putting myself in their shoes, I strive to go the extra mile for them.”

Ms Chow Lai Yee, Clerical Officer (Kowloon Deaths Registry), Immigration Department

"The fifth wave of the pandemic posed unprecedented challenges to our work. As the number of death registrations climbed as much as threefold at the peak, we were under enormous pressure physically and emotionally in coping with the caseload. Thankfully, my teammates remained steadfast in our positions. With a customer-oriented mindset, we endeavoured to provide grieving relatives with proper registration service."

(The video is in Cantonese)

For more details of The Ombudsman’s Awards 2022, please visit the website of the Office of The Ombudsman.