#AirTraffic
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[Distinguished Public Officers] Jack, Operation Officer (Customer Service) Airport Authority
Winner of The Ombudsman’s Awards 2022 for Officers of Public Organisations“To help travellers navigate the multiple requirements imposed due to COVID-19, we need to show empathy to address their problems.” Mr Chung Ka Hin, Jack, Operation Officer (Customer Service) Airport Authority "In October 2021, I encountered at the Hong Kong International Airport a transit passenger who needed to present a report of a PCR test to enter his final destination. He was worried and anxious after realising that the report was mistakenly put into checked baggage. I immediately let him use my personal email account and helped him contact the testing institution to verify his details. Eventually, he successfully obtained a duplicate of the report and proceeded with the journey." (The video is in Cantonese) For more details of The Ombudsman’s Awards 2022, please visit the website of the Office of The Ombudsman.
The Airport Authority - Management Trainee Programme (the application is closed)
The Airport Authority - Management Trainee Programme is designed to develop high potential talents into future leaders. Management Trainees are provided with abundant opportunities to acquire the skills and professional expertise necessary to build solid careers at the Airport Authority. During the three-year programme, Management Trainees will acquire job-related skills and knowledge through rotations in core departments, participation in cross-functional projects and assignments, and functional and leadership training. Through our structured curriculum, our future leaders will develop problem-solving capabilities, leadership skills and internal networks necessary to forge successful careers in airport management. University graduates with the following attributes and competencies are welcomed to apply:- Final-year university students in any discipline; or recent university graduates with less than three years of working experience- Team players with strong leadership potential, self-motivation and drive to achieve excellence- Excellent command of written and spoken English and Chinese including Putonghua- Passion to develop careers in the aviation industry Details: Click here Deadline of application: 8/1/2023
Air Navigation Service Provider Teams (Civil Aviation Department)
Senior Safety & Quality Officer, Civil Aviation Department, Wong Shan-ngar, Sarah said, "The Civil Aviation Department will not be complacent. Instead, we always examine the situation and plan ahead.""Before the typhoon warning signal no. 8 was issued, our Air Traffic Management Division coordinated with the Air Traffic Engineering Services Division in manpower deployment. We gathered some 100 frontline staff to stand ready for the upcoming challenge. Our colleagues in the aviation industry put safety as our top priority, then we pool all our energy to resume operation."Sarah continued, "As a member of the team, my mission is to ensure the safety of aircraft in the sky. I am very proud to be part of this team." The Hong Kong International Airport is one of the busiest airports in the world. Besides handling the huge volume of flights every day to ensure aviation safety, the Civil Aviation Department (CAD) has to gear up for unexpected challenges.The CAD handles over 2,100 flight movements every day. Its service covers not only the Hong Kong International Airport but also the entire Hong Kong Flight Information Region.Sarah said, "The Hong Kong Flight Information Region spans the South China Sea, covering an area of 276,000 km2, which is approximately equivalent to 250 times the size of Hong Kong."To cope with the ever-increasing demand, the CAD commissioned its Air Traffic Management System in end 2016. The new System increased the capacity for flight plan processing by five times, enabling the real-time monitoring of 1,500 air or ground targets as well as simultaneous reception and integration of information gathered from different channels.She explained that the new Air Traffic Management System integrates weather image, which could be associated with the presence of gusty wind, heavy rains and even lightning, into the radar display monitor. Air traffic controllers are able to proactively plan for a flight route to avoid the adverse weather zone. She said, "Our colleagues find the new Air Traffic Management System very user-friendly as they can get all the information instantly in one integrated system without having to check from different sources. Most importantly, it helps enhance our air traffic control operation and working efficiency." Scientific Officer, Hong Kong Observatory, Kok Mang-hin said, "In our collaboration with the CAD, we are impressed by the professionalism of CAD colleagues who strive to continuously upgrade their service quality in coping with adverse weather to ensure aviation safety. Knowing that the CAD has access to advanced weather information to facilitate their operation, as a citizen, I feel a lot more secure when taking a flight back to Hong Kong."To ensure instant access to accurate information, facilities which support air traffic management including radars, navigational aids and other communication equipment are installed at different locations of Hong Kong. The radar station at Mount Parker in Quarry Bay is one of the CAD’s 13 outstations managed by the Air Traffic Engineering Services Division.Senior Electronics Engineer, Civil Aviation Department, Tsao Chi-wai, Felix said, "Our radar signals provide important information to our Air Traffic Control Officers. Therefore, we have to be meticulous in examining every piece of wire and signal to ensure that information can be clearly conveyed via the devices to facilitate our Air Traffic Control Officers in making crucial judgements." In September 2018, Super Typhoon Mangkhut struck Hong Kong. A week before the approach of the typhoon, CAD deployed technical staff to inspect the 13 outstations. On the other hand, CAD discussed with airlines and the Airport Authority Hong Kong to divert all aircraft from the airport before the typhoon struck, resulting in an empty apron at the Hong Kong International Airport.Sarah said, "It did not mean that we were not engaged in any work even though there were no aircraft, as we still had to provide service to aircraft overflying Hong Kong. Before the typhoon signal no. 8 was issued, our Air Traffic Management Division coordinated with the Air Traffic Engineering Services Division in manpower deployment. We gathered some 100 frontline staff to stand ready for the upcoming challenge."As Mangkhut gradually moved away from Hong Kong, our Air Traffic Management Division colleagues made use of the integrated forecast system to estimate the operating condition after service resumption. They then informed the Airport Authority Hong Kong and airlines to resume the takeoff and landing of flights. Meanwhile, the Air Traffic Engineering Services Division sent staff to the outstations to carry out inspection and perform necessary maintenance work.Tsao Chi-wai, Felix said, "Mangkhut left behind a trail of severe destruction, landslides and collapsed trees. Our colleagues had to walk all the way up the hills, carrying with them heavy instruments and spare parts for maintenance work. They overcame the difficulties and successfully completed the job."Air traffic was resumed after the typhoon warning signal was cancelled. With flight number running from 0 to 1,280, everything was back to normal within one and half day. The CAD accomplished an almost impossible mission.Sarah said, "Whenever there is a typhoon, our colleagues in the aviation industry always put safety as our top priority, then we pool all our energy to resume operation. The professionalism touches me greatly. I am confident that the air traffic management of Hong Kong is in capable hands and I am very proud to be part of this team."Tsao Chi-wai, Felix said, "As civil servants, whenever we encounter difficulties, we must come forward with courage to solve the problems. In all circumstances, we will strive to do our best to serve the public." (For more details, please visit Sevice Excellence Website)
Nowadays, leisure or business flight travels have become a part of life for many Hong Kong citizens. The Civil Aviation Department (CAD) has established the “Education Path” since 2013 to enhance public awareness on aviation safety. Through the guided tour services, the exhibition galleries provide the visitors with a formal channel to learn about the development history of the Hong Kong aviation industry, the roles of CAD, relevant airport facilities, airspace planning, air traffic control and aviation safety regulations. It also aims to attract the younger generation and interested ones to join CAD or the local aviation industry. (The video is conducted in Cantonese)
To provide the public with a better understanding of the service provided by the Civil Aviation Department regarding air traffic control and enactment of aviation safety regulations, equipment at the Air Traffic Control Centre (ATCC) and Control Tower, as well as the cabin and various emergency provisions are on display at the exhibition galleries in the “Education Path”. An Operations Officer is guiding us through the tour with details and fun. (The video is conducted in Cantonese)
Air Traffic Flight Services Officer
Air Traffic Flight Services Officer (ATFSO) are supporting staff to ATCO. Their main duties include processing of flight data and aeronautical information using advanced computer systems. ATFSO are recruited locally and they normally enter the service as ATFSO III at pay scale of TPS Pt. 5 to 6. Training of ATFSO is provided in-house in accordance with a departmental training programme. After each course of instructions, the officer will undergo on-the-job training in the Air Traffic Control Centre, Control Tower and the Aeronautical Information Centre. Successful completion of basic training will lead to attainment of qualifications as required for promotion to ATFSO II rank. Please watch the video for more information about the work of the post of Air Traffic Flight Services Officer. Organisation chartOfficial recruitment page
Air Traffic Control Officer (ATCO) are normally promoted from the rank of Student Air Traffic Control Officer (SATCO) who have successfully passed all the requisite basic trainings. The pay scale for SATCO is TPS Point 11 - 14. Job experience in the profession will start with working as supporting staff in the Air Traffic Control Centre and Control Tower providing assistance to qualified ATCOs. As part of the air traffic control training, SATCO have the opportunity to take up overseas flying training in single-engine light aircraft. Subject to satisfactory performance, SATCO will also be selected to attend an overseas air traffic control course to enhance their aviation knowledge and to broaden their exposure in air traffic control operations. The course will include fundamental aviation subjects such as navigation, meteorology, telecommunications, aviation laws and air traffic control procedures etc. Please watch the video for more information about the work of the post of Air Traffic Control Officer. Organisation chartOfficial recruitment page
Aeronautical Communications Officer
The Aeronautical Communications Officer (ACO) is responsible for the provision of aeronautical communication services in Hong Kong via a worldwide network of switching systems and fixed circuits. The aeronautical communication services include Aeronautical Fixed Services, Aeronautical Broadcasting Services and Regional OPMET Bulletin Exchange Scheme. Please watch the video for more information about the work of the post of Aeronautical Communications Officer. Organisation chartOfficial recruitment page