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"Letter to Hong Kong" Feature Video by Department Representatives

    (For more details, please visit Sevice Excellence Website)

The 100 civil servants commended for their outstanding work performance in 2019 are...

The civil servants commended for their outstanding work performance this year came from 39 bureaux/departments and from various professional and technical grades, disciplined services and general grades as well as Model Scale 1 grades. Here let me introduce you five of the awardees.Senior Dental Officer of the Department of Health Dr So Hon-chingWith over 25 years of service with the Government, Dr So has been dedicating great efforts to promoting oral care services for the elderly. He participated in the formulation of the Outreach Dental Care Programme for the Elderly, which provides free outreach dental services for the elderly residing in residential care homes or receiving services in day care centres. The programme is benefiting about 50 000 elderly persons each year.Assistant Officer I of the Correctional Services Department (CSD) Mr Fida HussainMr Hussain said the CSD's rehabilitation work is very meaningful. In addition to day-to-day duties, Mr Hussain, who can speak several languages, assists the department by acting as an interpreter to explain custodial procedures to non-ethnic Chinese persons in custody and counselling them whenever necessary.Chief Customs Officer of the Customs and Excise Department Ms Lau Wai-manDuring her career in law enforcement and customs clearance spanning 30-odd years, Ms Lau has detected many drug trafficking and smuggling cases. She currently works at Lok Ma Chau Control Point and is responsible for monitoring and ensuring the smooth operation of cargo and vehicle clearance. Her rich front-line experience made her understand that while enforcing the law in a professional manner, Customs officers should treat the public with empathy and spend more time on communication and explanation so as to avoid unnecessary misunderstanding and conflicts.Senior Field Assistant of the Agriculture, Fisheries and Conservation Department Mr Shek Shui-waWith over 34 years of service with the Government, Mr Shek has been tasked with duties related to the conservation of native plants since joining the Agriculture, Fisheries and Conservation Department. Mr Shek has earlier collected from the field a seedling of the rare and precious Westland's birthwort for conservation outside its habitat. With his efforts and persistence, seeds eventually germinated and propagated successfully. He will return the grown plants to nature to assist in the propagation of this rare plant in Hong Kong.Senior Waterworks Inspector Mr Wong Yiu-waiMr Wong has served in different positions in the Water Supplies Department during his 36 years of service and is currently attached to the Water Loss Management Section. With identifying leaking underground water mains in Hong Kong and Islands Region as his main duty, he has to study a lot of data collected from the water mains network every day, and at times carries out leak detection on-site late at night before determining follow-up actions so as to safeguard precious water resources.(The SCS's Commendation Award Scheme was introduced in 2004 to commend colleagues who have achieved outstanding work performance continuously for at least five years. The Scheme has a meticulous selection process which requires nominations from Permanent Secretaries, departmental heads or heads of grades, adjudication by a selection committee and final decision on the awardees' list by the SCS.)

Senior Executive Officer

Executive Officers are professional managers of the HKSAR Government who specialize in resource and system management. Posted around different government policy bureaux and departments, they enjoy a wide variety of work and have the opportunity to work with people of different backgrounds. They will be provided with structured training at various stages of their career to develop them into professional resource and system managers. Chau Chor-Yuen & Amelia Cheung, both Senior Executive Officer, introduce the diversified job portfolio, viz human resource management, financial resource management, system / project planning and development, administrative support and direct services to the public, support to boards and councils and event management; the training opportunities and the career path of Executive Officer Grade. Organisation chart

Executive Officer II(1)

Executive Officers are professional managers of the HKSAR Government who specialize in resource and system management. Posted around different government policy bureaux and departments, they enjoy a wide variety of work and have the opportunity to work with people of different backgrounds. They will be provided with structured training at various stages of their career to develop them into professional resource and system managers.The Executive Officer Grade looks for quality people with leadership potential and commitment, good analytical ability and judgement, as well as good interpersonal and communication skills. They should also be versatile and innovative. Let Fairy Chung, Kylie Chung and Edward Lam share with you their personal experience at work and tips for interview. Organisation chart

Executive Officer II(2)

Executive Officers are professional managers of the HKSAR Government who specialize in resource and system management. Posted around different government policy bureaux and departments, they enjoy a wide variety of work and have the opportunity to work with people of different backgrounds. They will be provided with structured training at various stages of their career to develop them into professional resource and system managers. The Executive Officer Grade looks for quality people with leadership potential and commitment, good analytical ability and judgement, as well as good interpersonal and communication skills. They should also be versatile and innovative. Let Neville Chan and Eva Chan share with you their personal experience at work and tips for interview. Organisation chart

Executive Officer

It is now Samantha's sixth year as an Executive Officer after graduating from university. She worked for the Hong Kong Customs and Excise Department and the Financial Services and the Treasury Bureau when she first joined the Government. She also worked at the Transport Department. An Executive Officer has many chances to contact the public. Other than managing the work from the counters, Samantha needs to work directly with colleagues. When the Government hosted the Boao Forum for Asia some years ago, Samantha was in charge of ushering. An Executive Officer must be able to learn and be adaptable, ready to face different challenges, needs to think about how to use the human resources and information systems to raise morale and work efficiency and face a lot of ad-hoc issues. When facing difficulties, they need to keep calm and make appropriate decisions and be patient in any situation despite the pressure from various parties. Organisation chart

Administrative Officer(2)

Mickey Wai, Administrative Officer: To become an Administrative Officer, one has to pay close attention to current affairs and understand the point of views of different stakeholders. Bernadette Lam, Administrative Officer: There is no model answer for the interview questions. When facing challenges from interviewers, keep calm, stand firm and express your views  in an organised manner. Please watch the video for more information about the work, interview tips and promotion prospects of the post of Administrative Officer. Organisation chart

Administrative Officer(1)

To apply for the post of Administrative Officer, you need to undergo two rounds of written tests and interviews. The first round of written tests includes three multiple choice papers. The second round of written tests includes a case study paper in English and Chinese. During the first round of interviews, two to three examiners will interview the candidates. During the second round, interviews are conducted in the morning and afternoon. The morning session is a group discussion while the afternoon session is an individual interview. To prepare for the written tests, you can visit the website of the Civil Service Bureau for sample questions. As for the second paper, the case study one, there are two ways to prepare for it. First, candidates should pay attention to news about current affairs. Second, candidates should hone their writing skills to answer accurately and fluently. Winnie suggested that candidates should pay more attention to current issues. Apart from understanding the facts of the news, they should also think more. For example, imagine how you would handle different issues if you were a policymaker. During the interview you should demonstrate your independent thinking. Organisation chart