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Customer Service Officer

Ka-man Ng, a 1823 Customer Service Officer, perceives 1823 as a bridge that facilitates communication between the citizens and the Government. She and her teammates possess profound knowledge of Government’s organisation structure and functions of different departments since they are required to handle cross-department cases from time to time. What are crucial to case-handling?  Ka-man suggests recording the key points, taking follow-up actions actively and relaying the replies from various departments to arrive at a satisfying result for all parties. Ka-man takes the Ombudsman’s Award as a recognition to her work and the service of the 1823 centre. 1823 provides round-the-clock one-stop service to answer public enquiries for 23 participating departments and to receive complaints, suggestions and compliments about any area of Government services from the public. Organisation chart

Assistant Customer Service Supervisor

Out of curiosity, Tracy joined 1823 and started her career in hotline services. Before she started to handle the phone calls, all staff members are required to attend different kinds of training, including team-building and computer system operation training, for at least two weeks. To protect their voices, speech therapy courses are specially designed to teach employees how to use the lower part of their abdomen when speaking. Sometimes her colleagues would organize orientation programmes to boost their team spirit. According to Tracy, if you are polite, have passion, and are willing to learn and help others, you are already very suitable to join her team. *Efficiency Unit (now known as Efficiency Office)

Customer Service Officer (Q&A)

There is a lot of discussion on the post of Customer Service Officer of 1823 on the internet, but how much fact is there? Please watch our video to find out more information about the work of Customer Service Officer of 1823 and its career prospect. Organisation chart

Customer Service Officer

There is a lot of discussion on the post of Customer Service Officer of 1823 on the internet, but how much fact is there? Please watch our video to find out more information about the work of Customer Service Officer of 1823 and its career prospect. Organisation chart

Assistant Customer Service Supervisor/Customer Service Officer

Do you consider yourself an empathetic person with high EQ? Are you enthusiastic about serving the public with a genuine heart? If so, you might be a suitable candidate for Assistant Customer Service Supervisor or Customer Service Officer in 1823. Their main duties include identifying a solution to public enquiries swiftly, handling their questions about related government departments, and conveying their comments or complaints to the government via the hotline. New recruits will receive a series of training which covers computer system operation, manners, and knowledge of different departments before they are deployed to serve. In this video, Ivan and Angel show you more about their jobs. *Efficiency Unit (now known as Efficiency Office) Organisation chart