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Winner of The Ombudsman’s Awards 2021 for Officers of Public Organisations“Foster a good doctor-patient relationship by listening, understanding and communicating.” To Chi Hung, Consultant (Medicine and Geriatrics) / Deputy Service Director (Quality andSafety), NT West Cluster of Hospital Authority "Lasting for almost two years, the pandemic not only increased the workload in wards, but also affected hospital visiting. Family members find it difficult to understand the patients’ conditions fully as they are not allowed to visit. Even though my team and I tried hard to communicate with them, sometimes they still feel discontented because of expectation difference and thus make complaints. Every time we encounter a complaint, we will work closely together with the patient relations officers and related departments and do our best to listen and communicate with the complainants and patients, letting them know that we care and we take every case seriously." (The video is in Cantonese) For more details of The Ombudsman’s Awards 2021, please visit the website of the Office of The Ombudsman.
From time to time, people engaging in outdoor activities may feel unwell or injure due to heatstroke, heat exhaustion or other reasons, in particular in hot weather, requiring the Government Flying Service to provide assistance. A group of voluntary flying doctors and nurses will also provide timely support and help. A new episode of "Cool Met Stuff" tells you the works of the flying doctors. (The video is broadcasted in Cantonese) For more details, please visit Hong Kong Observatory website.
“I once held scalpels in my hands. However, scalpels are not a must for doctors. Like the doctors at the Department of Health, we are responsible for gate-keeping to prevent and control diseases." Dr. Wu, Doctor of Department of Health.“Even though I had worked in other organisations, opened a private practice, worked overseas. In the end, I returned to Hong Kong and joined the Department of Health." Dr. Tsui, Doctor of Department of Health.Please watch our video to find out more information about the work of Doctor of Department of Health and its misson.Organisation chartOfficial recruitment page