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Assistant Customer Service Supervisor

Out of curiosity, Tracy joined 1823 and started her career in hotline services. Before she started to handle the phone calls, all staff members are required to attend different kinds of training, including team-building and computer system operation training, for at least two weeks. To protect their voices, speech therapy courses are specially designed to teach employees how to use the lower part of their abdomen when speaking. Sometimes her colleagues would organize orientation programmes to boost their team spirit. According to Tracy, if you are polite, have passion, and are willing to learn and help others, you are already very suitable to join her team. *Efficiency Unit (now known as Efficiency Office)

Management Services Officer II (2)

About Management services officers...- They are general grade staffs and will be posted to work in different policy bureaux and departments after being recruited.- They act as internal management consultants for the government and will provide opinions for other departments’ operation mechanism. Hence, this post will involve a relatively wide range of knowledge from different areas and fields.- They hold a bachelor’s degree from a Hong Kong University, or equivalent, but no specific major is required.- They are generally flexible and innovative Want to know more? Please click to Yan’s video for the detailed introduction. Organisation chart

Management Services Officer II (1)

Yvonne Yip, Angie Lauw and Dennis Wong work as Management Services Officer II.In their capacity as internal consultants for the Government, they offer management consultancy services to various bureaux and departments. They are here to share with you different aspects of their work, career paths and tips for the job interview. Apart from creative thinking, a keen sense of curiosity, an observing and analytical mind are also prerequisites for their work in promoting better public services. Being able to serve the public is their greatest source of job satisfaction. Organisation chart

Management Services Officer II (3)

Toni, Management Services Officer II, “MSO may not sound familiar to many of you, however, we serve as the internal management consultant of the government, providing advisory services on operations to different bureaux and departments so as to facilitate reform in public service" Matthew, Management Services Officer II, “As the innovator in the government, we are not bound by dedicated specifications in our work, more often we are required to think out of the box!” Please watch the video for more information on job duties, career path...etc. of the Management Services Officer. Organisation chart

Customer Service Officer (Q&A)

There is a lot of discussion on the post of Customer Service Officer of 1823 on the internet, but how much fact is there? Please watch our video to find out more information about the work of Customer Service Officer of 1823 and its career prospect. Organisation chart

Customer Service Officer

There is a lot of discussion on the post of Customer Service Officer of 1823 on the internet, but how much fact is there? Please watch our video to find out more information about the work of Customer Service Officer of 1823 and its career prospect. Organisation chart

Assistant Customer Service Supervisor/Customer Service Officer

Do you consider yourself an empathetic person with high EQ? Are you enthusiastic about serving the public with a genuine heart? If so, you might be a suitable candidate for Assistant Customer Service Supervisor or Customer Service Officer in 1823. Their main duties include identifying a solution to public enquiries swiftly, handling their questions about related government departments, and conveying their comments or complaints to the government via the hotline. New recruits will receive a series of training which covers computer system operation, manners, and knowledge of different departments before they are deployed to serve. In this video, Ivan and Angel show you more about their jobs. *Efficiency Unit (now known as Efficiency Office) Organisation chart