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[Distinguished Public Officers] Winnie, Customer Services Officer of Hong Kong Housing Society

Winner of The Ombudsman’s Awards 2022 for Officers of Public Organisations“Clear operation guidelines can enhance efficiency, while active listening and communication skills are also essential.” Ms Chan Wing Yi, Winnie, Customer Services Officer, Hong Kong Housing Society "During various surges of the pandemic, property owners took more care about social distancing. Some owners would request us to downsize the on-site defect management team and minimise the number of workers entering their premises to carry out rectification works, as well as ensure that the works progressed as scheduled. Fully understanding their feelings and concerns in the circumstances, I tried my best to coordinate with contractors and offered help to the owners." (The video is in Cantonese) For more details of The Ombudsman’s Awards 2022, please visit the website of the Office of The Ombudsman.