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[Civil Servant Story] Acting Chief Immigration Assistant: Provide quality service for the citizens
Acting Chief Immigration Assistant of the Immigration Department Ms Chan Ching-man was commended for her outstanding work performance at the Secretary for the Civil Service's Commendation Award Presentation Ceremony 2022. During her tenure as an instructor at the Immigration Service Institute of Training and Development, Ms Chan strived to set a good example for new recruits and cultivate the trainees' spirit of teamwork and serving the public. She also worked on the front line at various land, sea and air boundary control points and performed her job well in exercising effective immigration control. For more information on the subject, please visit the Facebook page of Civil Service Bureau.
[Distinguished Public Officers] Chow Lai Yee, Clerical Officer (Kowloon Deaths Registry), Immigration Department
Winner of The Ombudsman’s Awards 2022 for Officers of Public Organisations“Unfamiliar procedures exert extra stress on people already hit by bereavement. Listening to their needs with patience and putting myself in their shoes, I strive to go the extra mile for them.” Ms Chow Lai Yee, Clerical Officer (Kowloon Deaths Registry), Immigration Department "The fifth wave of the pandemic posed unprecedented challenges to our work. As the number of death registrations climbed as much as threefold at the peak, we were under enormous pressure physically and emotionally in coping with the caseload. Thankfully, my teammates remained steadfast in our positions. With a customer-oriented mindset, we endeavoured to provide grieving relatives with proper registration service." (The video is in Cantonese) For more details of The Ombudsman’s Awards 2022, please visit the website of the Office of The Ombudsman.
Immigration Officer/Immigration Assistant
Duties of Immigration OfficerAn Immigration Officer is mainly deployed on general, executive and supervisory duties in connection with the enforcement of the immigration, registration of persons, births, deaths and marriage laws of Hong Kong, which include but not limited to the detection of forged documents. Duties of Immigration AssistantAn Immigration Assistant is mainly deployed on general search, guard, escort, patrol, reception, driving and operational duties in connection with the enforcement of the immigration, registration of persons, births, deaths and marriage laws of Hong Kong, which include but not limited to the detection of forged documents. *Applications are invited for the post of Immigration Assistant. This post is open for applications throughout the year until further notice.For more information on job duties, career path, etc. of the Immigration Officer/Immigration Assistant, please watch the video. Organisation chartOfficial recruitment page
Tips for applying for Immigration Officer / Immigration Assistant (Physical Fitness Test)
Candidates applying for the posts of Immigration Officer / Immigration Assistant are required to attend a physical fitness test. The scoring system is applicable to both male and female candidates. To pass the physical fitness test, candidates are required to score at least 1 point in each item and have a minimum total score of 15 points for all the items. The physical fitness test comprises the following 5 items: Test 1: Sit Up Before the test starts, candidates should lie on the mat, hook their feet on to the lowest bar, bend their knees at a 90 to 120-degree angle, cross their arms over their chest with their fingertips resting on their collarbones and their elbows close against their body. Then lift their upper body until both elbows touch their thighs. Lower their body until the shoulder blades touch the mat to complete the movement. (Click the image above to watch the demonstration video) >>>Points: [Less than 17 times in 1 minute – 0 point] [17 to 24 times in 1 minute – 1 point] ... (Click here for the scoring details Test 2: Squat Thrust Before the test starts, candidates should stand upright in front of the mat. Then squat down as much as possible and place their palms on the mat while keeping their arms straight. Thrust both legs backwards at the same time to form a push-up position in which their shoulders, waist and knees are in alignment. Then withdraw their legs to return to a squatting position. Return to an upright position to complete the movement. (Click the image above to watch the demonstration video) >>>Points: [Less than 18 times in 1 minute – 0 point] [18 to 20 times in 1 minute – 1 point] ... (Click here for the scoring details) Test 3: Shuttle Run (4x10m) Before the test starts, candidates should stand behind the starting line. Upon hearing the instruction “start” given by the invigilator, candidates should run from the starting line to the finishing line. Pick up one of the shuttlecocks at the finishing line, then turn and run back to the starting line. Place the shuttlecock behind the starting line. Run again to the finishing line. Pick up the remaining shuttlecock, run back and cross the starting line. The score is calculated according to the finishing time. (Click the image above to watch the demonstration video) >>>Points: [More than 12.9 sec – 0 point] [12.3 sec to 12.9 sec – 1 point] ... (Click here for the scoring details) Test 4: Standing Long Jump (Two attempts) Candidates should stand in front of the take-off line. Leap forward with both feet at the same time as far as possible. Maintain their posture upon landing. The score will be calculated according to the distance between the take-off line and the nearest point of contact on landing. (Click the image above to watch the demonstration video) >>>Points: [Less than 144.5cm – 0 point] [144.5 to 160cm – 1 point] ... (Click here for the scoring details) Test 5: 800m Run Before the test starts, candidates should stand behind the starting line. Upon hearing the instruction “start” given by the invigilator, finish an 800m run as fast as possible. (Click the image above to watch the demonstration video) >>>Points: [More than 5 min 08 sec – 0 point] [4 min 38 sec to 5 min 08 sec – 1 point] ... (Click here for the scoring details) For more details about the recruitment of Immigration Officer / Immigration Assistant, please visit the website of the Immigration Department.
Thoughtful Services to Meet Your Needs (Immigration Department)
The Immigration Department (ImmD) introduced the next generation smart identity cards in November 2018 and rolled out the Territory-wide Identity Card Replacement Exercise (Replacement Exercise) in December the same year to have the identity cards replaced in phases in an orderly manner for holders of the existing smart identity cards. At the planning stage, ImmD viewed the replacement process as an experience journey and used it as the design blueprint. A people-based approach has been adopted at all points of interaction with the public from publicity, appointment booking, replacement visits, registration to collection, creating a brand new public service experience.INNOVATIVE MEASURES AND THOUGHTFUL ARRANGEMENTS Being attentive to details is one of the ways ImmD shows its solicitude towards the public. Having regard to the habits of persons of different age groups, ImmD has formulated a comprehensive publicity strategy by publicising the exercise through various channels so as to reach out to the community and remind the public to have their identity cards replaced on time. For appointment booking, apart from the conventional telephone appointment booking, the online service and mobile application of ImmD are also available for the public to conveniently and efficiently make appointments and fill in relevant forms. Nine Smart Identity Card Replacement Centres (SIDCCs) across the territory are easily accessible by the public. Apart from Sundays and public holidays, the service hours of SIDCCs run from 8 a.m. to 10 p.m. daily, allowing flexibility for the public to make arrangements for identity card replacement. The design of the layout and facilities of SIDCCs are extremely thoughtful. For instance, the reception, registration, phototaking and card collection areas are differentiated by four colours, making it easier for the public to understand the replacement process. To create a more easily accessible environment, ImmD has even introduced various barrier-free and caring facilities, for example, an indoor navigation system for the visually impaired first introduced in Government venues. ImmD has made every effort to demonstrate its care for people and its determination to provide people-based services. To save people’s effort and time, ImmD has also made good use of technology to provide self-services in tag issue, registration and collection. In addition, the processing time for registration at SIDCCs has been reduced from 60 to 30 minutes, whereas the time for issuance of a new smart identity card has been shortened from 10 to 7 working days, representing a substantial rise in the overall standard of service.WALKING TOGETHER WITH CARE AND COHESION Care and inclusion are the core values of a harmonious society. ImmD has specially introduced the Arrangements for Identity Card Replacement with the Elderly and Persons with Disabilities so that they can be taken care of by their accompanying family members or friends during card replacement. In addition, the On-site Identity Card Replacement Service provides on-site identity card replacement and delivery services for the elderly and persons with disabilities at over one thousand residential care homes across the territory, allowing them to enjoy one-stop services at their place.The working team of the Replacement Exercise has made all-out efforts to provide the public with the most thoughtful services, showing great care throughout the interaction. Meanwhile, the support from the public has served as the driving force for the team to persevere with their best. The Replacement Exercise is expected to last for four years until 2022. ImmD will continue to listen to the opinions of different sectors with an open mind in pursuit of excellence. (The video is broadcasted in Cantonese) (For more details, please visit Sevice Excellence Website)
【Stronger Together HK - Senior Immigration Officer Mickie Choi】
As the first rescue team member to arrive in Japan, Senior Immigration Officer, Mickie Choi, never for once claimed to be selfless. He, in a matter-of-fact way, described his work in Yokohama as a duty. “Someone has to take this up. Once I was assigned to it, I had got to give my very best and accomplish the mission,” said he.Mickie arrived in Yokohama on February 4. Series of negotiations and preparations followed. When he eventually welcomed ashore the passengers, Choi could not help getting a little emotional. Mission accomplished, yes, but not without concerns. Upon returning home, he had to confine himself temporarily to the living room couch. He, however, hastened to add: “What I did was nothing compared to the selfless dedication of our frontline health workers. I would in fact like to take this opportunity to thank every one of them. I also wish for Hong Kongers to come together; that all can play a part, however small, to overcome this challenge.”We are thankful to those who have helped bring home our residents, to those fighting this pandemic, and to those maintaining social distance!