[Civil Servant Story] Acting Chief Immigration Assistant: Provide quality service for the citizens

Acting Chief Immigration Assistant of the Immigration Department Ms Chan Ching-man was commended for her outstanding work performance at the Secretary for the Civil Service's Commendation Award Presentation Ceremony 2022. During her tenure as an instructor at the Immigration Service Institute of Training and Development, Ms Chan strived to set a good example for new recruits and cultivate the trainees' spirit of teamwork and serving the public. She also worked on the front line at various land, sea and air boundary control points and performed her job well in exercising effective immigration control. For more information on the subject, please visit the Facebook page of Civil Service Bureau.

[Distinguished Public Officers] Chow Lai Yee, Clerical Officer (Kowloon Deaths Registry), Immigration Department

Winner of The Ombudsman’s Awards 2022 for Officers of Public Organisations“Unfamiliar procedures exert extra stress on people already hit by bereavement. Listening to their needs with patience and putting myself in their shoes, I strive to go the extra mile for them.” Ms Chow Lai Yee, Clerical Officer (Kowloon Deaths Registry), Immigration Department "The fifth wave of the pandemic posed unprecedented challenges to our work. As the number of death registrations climbed as much as threefold at the peak, we were under enormous pressure physically and emotionally in coping with the caseload. Thankfully, my teammates remained steadfast in our positions. With a customer-oriented mindset, we endeavoured to provide grieving relatives with proper registration service." (The video is in Cantonese) For more details of The Ombudsman’s Awards 2022, please visit the website of the Office of The Ombudsman.  

Immigration Officer/Immigration Assistant

Duties of Immigration OfficerAn Immigration Officer is mainly deployed on general, executive and supervisory duties in connection with the enforcement of the immigration, registration of persons, births, deaths and marriage laws of Hong Kong, which include but not limited to the detection of forged documents. Duties of Immigration AssistantAn Immigration Assistant is mainly deployed on general search, guard, escort, patrol, reception, driving and operational duties in connection with the enforcement of the immigration, registration of persons, births, deaths and marriage laws of Hong Kong, which include but not limited to the detection of forged documents.*Applications are invited for the post of Immigration Assistant. This post is open for applications throughout the year until further notice.For more information on job duties, career path, etc. of the Immigration Officer/Immigration Assistant, please watch the video.Organisation chartOfficial recruitment page