Search Result: 63
YETP of the Labour Department will organise Government Jobs Recruitment Day, offering 11 on-the-job training vacancies without requirements on related academic qualification or work experience for YETP trainees and interested young people, including Administrative Assistant and Employment Services Ambassador (General)(RCCI / RCRI).YETP trainees and interested young people may submit applications and be interviewed on-the-spot. Successful applicants will undergo on-the-job training with pay for 6 months. For details, please visit: https://www.yes.labour.gov.hk/events/events/EventDetailsEDM?id=486&c=en
In the last episode, we understand more about our future stars of maritime industry. In this episode we will take you to more spots the Harbour Tour has visited and listen to the plans of some other students regarding a career in the industry. (The video is conducted in Cantonese)
A Harbour Tour was arranged by the Marine Department for the “All-rounded Learning Week” held by Hong Kong Sea School. Wong, Marine Inspector II, explained to the participating students the Department’s daily work of managing the ports and relevant port facilities. Many students showed interest in joining the maritime industry. Take a look at the first video episode for places the Harbour Tour visited and the dreams of the students. (The video is conducted in Cantonese)
Here we have another frontline colleague, Mr CHUI Chi-kit, also a good father, who works behind the scenes in our bustling airport. Mr CHUI is an Assistant Electrical Inspector of the Airfield Facilities Section of the Airport and Vehicle Engineering Division (AVED) under the Electrical and Mechanical Services Department (EMSD), who is responsible for the maintenance and repair of landing and runway lights at the Hong Kong International Airport. He performs shift duty around the clock to ensure the proper functioning of the lighting systems, which are extremely important to aircrafts during takeoff and landing. Racing against time to complete the mission Starting out as a technician apprentice of EMSD, Mr CHUI Chi-kit graduated in 1999. He has rich E&M knowledge and skills and has worked at the airport for more than ten years. He said that there are currently 13,000 landing and runway lights on the airport runways, taxiways and aprons, which provide visual aid critical for pilots to take off and land with a clear vision of the runways at night and during periods of low visibility and inclement weather conditions. He and his colleagues work shifts around the clock to ensure the facilities are functioning properly. Their prompt action is needed to fix the problems immediately and they will lose no time in handling emergency situations, even in the small hours of the morning or in rainstorms. Given the very frequent flight movements, they have to race against time to complete their work on the runways in a very short time. While they quickly carry out inspections and repairs, they also need to pay attention to the radio instructions given by the control tower to ensure that the on-site environment is safe to work in. It is all about personal experience, concentration and co-operation among colleagues. Mr CHUI recalled that when Typhoon Hato hit Hong Kong last year bringing strong winds and heavy rains, outdoor facilities were more likely to break down than usual. Under the circumstances, he and his colleagues, along with staff of the AA, had to carry out their work dutifully and be ready to handle all kinds of emergency incidents anytime. They are also aware of the importance of safety at work in times of inclement weather. Mr CHUI said that the department has provided them with guidelines on work safety. They will receive thunderstorm and lightning alerts and there are safe areas at the aprons for the maintenance personnel to take temporary shelter to ensure the safety of frontline staff. Saying "No" to being a "helicopter parent" As a young father, Mr CHUI admitted that he is still at the learning stage. As he works irregular hours, he treasures every moment he spends with his son on his days off. His son is only four years old, but Mr CHUI hopes that he will, as a grown-up, understand some basic moral principles, such as having a sense of responsibility towards self and others, as well as working hard at school and at work. He said that he has no intention of becoming a "helicopter parent" and does not want to put his son under too much pressure. Having said that, he sets a high standard for his son’s character, hoping to teach him good virtues and politeness at an early age. He would like to be his son's "close friend" and solve problems together with him on his life journey. The E&M industry offers myriad career choices. As fate has put him to work in the airport, Mr CHUI particularly feels the great responsibility of his work as it is related to aviation safety. Whenever he travels with his family by air, he especially tells his son about his work at the airport and hopes that he will develop a keen interest in aeroplanes and airports unconsciously. Keen demand for E&M talent E&M facilities are found throughout Hong Kong and are closely related to our daily lives. In addition, the development of large-scale infrastructure as well as housing and railway projects also helps the E&M industry grow steadily with a keen demand for E&M talent. Since the launch of the "Apprentice Training Scheme" (now named "Technician Training Scheme") in 1955, EMSD has successfully nurtured more than 6,000 professional technicians. Among them, many have become professionals or been promoted to the management level through continuous education and accumulation of work experience. Mr CHUI is one of the examples. (The video is broadcasted in Cantonese) . (The video is provided by Development Bureau)
As Father’s Day is approaching, we would like to share with you a frontline worker and his little story as a father, so as to show our support for all good dads. Mr KOO Wai-ming has worked in the DSD for over three decades. Starting out as a Workman II, he was promoted to Drain Chargeman 10 years ago. He is not only a senior staff member in our department with total dedication, but also a guardian angel for his child. Currently, the DSD has 11 teams under the Direct Labour Force for clearing blocked drains, each with four to five Leading Sewermen or Workmen II led by a Drain Chargeman to discharge their duties. More than clearing blocked drains Sharing his job experience, Mr KOO said that when an Amber/Red/Black rainstorm warning or a typhoon signal is hoisted, the DSD colleagues have to remain on standby on a rotational basis, 24 hours a day, at the Emergency Co-ordination Centre (ECC) to receive and handle public requests for assistance. The frontline staff, once alerted by the ECC, will rush to the scene across the territory. Upon arriving at the scene, the DSD workers will first use devices to test for any poisonous or explosive gas before opening manholes. After that, they will desilt the blocked drains with rattan strips or high-pressure water jets. Handling emergency cases with a clear head Talking about his most memorable experience, Mr KOO recalled that he had once received an urgent request from a member of the public. Arriving at the scene, he found the female caller emotionally unstable. He did his best to comfort the lady, while at the same time he had to take prompt action with his colleagues to solve the blockage problem. He later realised that the lady, being a new mother, had made incessant phone calls simply because she was worried that the foul water would affect her baby. The incident tells him that there are always reasons behind the requests for assistance or complaints from the public or those in need, and therefore they should help them solve their problems as fast as possible with a positive attitude. A tough man’s tender love for his son Besides his work, our tough man Mr KOO also shared with us his family life. When he talked about his family and his love for his son, his sentimental side shone through. He has a 12-year-old son. As he works shifts, he sometimes has to work on Saturdays and Sundays. Whenever there is an emergency, he is required to go on duty at all hours and even has to work overnight. At times, his son complains that he is often not at home. As a father, he can only explain to his son with patience that his work is to serve the community and there is a public need for his service. He hopes that his son will understand better as he grows up. In the past, he read his son stories. In the blink of an eye, his son will soon become a Secondary One student and the way they get along has changed a lot. One thing is certain, however, he just cannot be too strict with his son and they need to communicate as friends to maintain their bonds. The name of Mr KOO’s son, KOO Chung-hang, carries a special meaning. Mr KOO believes that all parents have expectations of their children. He said the name he picked for his son comes from Confucius, whose second name is Zhongni (Chung-nei in Cantonese), with “Chung” meaning integrity. Although he does not expect his son to have great achievements, he hopes his son will be a good, virtuous and righteous man. Regarding his son’s future occupation, he said it will be up to his son. (The video is broadcasted in Cantonese) (The video is provided by Development Bureau)
In Hong Kong, the rainy season generally starts in April. In order to further reduce flood risks during rainstorms, the Drainage Services Department (DSD) has introduced the “just-in-time clearance” arrangement this year. It has also adopted new technologies in using a new remote-controlled desilting robot for silt clearing works at box culverts to enhance the efficiency of desilting works. Preventing silt accumulation from affecting the drainage capacityHong Kong faces an average rainfall of about 2 400 millimetres a year, one of the highest among cities in the Pacific Rim. According to Mr POON Tin-yau, an engineer of the DSD, when stormwater is discharged into the sea through box culverts, the washed-off sand, stones and dust will accumulate gradually at the drains to form silt, which will in turn affect the drainage capacity and may lead to flooding in the most serious cases. To avoid the above situation, the department inspects the box culverts on a regular basis and arranges the desilting works if necessary to ensure that the drains are functioning properly. Operating as a vacuum cleanerEarly this year, a new remote-controlled desilting robot was introduced into the DSD. The DSD conducted a pilot test on the use of the robot for desilting works at the box culverts in Sham Shui Po and Tsuen Wan with its functions monitored. The robot will be lifted up with a crane and sent into the box culvert concerned through its opening. With the help of closed-circuit television and sonic survey, the operator can then observe the conditions inside the box culvert and remotely operate the robot for desilting from his workstation. Mr POON Tin-yau says that the robot, measuring approximately 3 metres in length, and 1.5 metres in both width and height, works similarly to a vacuum cleaner. Once the silt is sucked by the robot, it will be pumped to a temporary silt container on the ground through a tube connected to the robot. The silt will be transported to a landfill only after dewatering. Enhancing work safetyAccording to the traditional desilting method, workers need to go into the box culverts for installation and operation of desilting devices. Given that box culverts are confined spaces, workers working inside will face certain safety risks. The traditional method also requires interception of water flow in the culverts to allow workers to work in an environment without water flowing through, which means the work is limited mostly to dry seasons. On the contrary, the remote-controlled desilting robot can take over diving tasks to spare workers from going into confined and submerged space of the box culverts. Apart from enhancing work safety, the use of the robot allows desilting works in rainy seasons, which in turn will expedite the progress of such works, lower the costs and significantly improve the desilting efficiency. Implementation of the “just-in-time clearance” arrangementFurthermore, the DSD had analysed more than 200 flooding cases between 2017 and 2019, finding that more than 60 percent of them were due to blockage of drains by litter, fallen leaves or other washouts carried by surface runoff. This year, the department will implement the “just-in-time clearance” arrangement. Before the onset of a rainstorm, staff will be deployed to inspect about 200 drain locations in the territory which are susceptible to blockage by litter, fallen leaves or the like, and will immediately arrange for clearance if necessary. The department will also send staff to inspect and clear all major drainage intakes and river channels to prevent blockage after a rainstorm or when a typhoon signal is about to be lowered so as to prepare for the challenges of further rainstorms. Constructing more underground stormwater storage tanksApart from strengthening the responsive management measures before and after rainstorms, the DSD will continue to press ahead with its flood prevention strategy, which includes constructing more underground stormwater storage tanks to collect and temporarily store excessive rainwater during rainstorms, thus reducing the loading at downstream drains and the consequential flood risks. At present, six locations are under planning, including Shek Kip Mei Park, Tai Hang Tung Recreation Ground (extension), the Urban Council Centenary Garden in Tsim Sha Tsui, as well as Sau Nga Road Playground, Kwun Tong Ferry Pier Square and Hoi Bun Road Park in Kwun Tong District. (The video is broadcasted in Cantonese) (The video is provided by Development Bureau)
The Legal Aid Department (LAD) commits to providing quality customer-oriented legal aid services. Aiming to improve service efficiency and provide prompt response to customers, LAD has developed new online services with the latest information technology to keep legal aid services abreast of the times. Service 1: EFFECTIVE USE OF QR CODES The pamphlet entitled How Your Financial Resources & Contribution are Calculated published by LAD contains calculation examples of different scenarios. However, as the rates of personal allowances and financial eligibility limits for legal aid are adjusted oftentimes, the calculation examples in the pamphlet require frequent updates, which are effort and time demanding but ephemeral. Resources were squandered consequently. To resolve the difficulty, LAD has added in the pamphlet relevant QR codes, through which members of the public can access the latest calculation examples on LAD’s website. When there is any adjustment to the calculation examples, it is necessary to update only the information on the website but not the pamphlet. Not only does this help protect the environment, but printing costs and staff resources could also be saved. Service 2: MOBILE VERSION OF MEANS TEST CALCULATOR Since means assessment involves many factors concerning a legal aid applicant, LAD introduced in December 2008 an online Means Test Calculator, which provides a convenient way for members of the public to find out whether they are likely to be eligible for legal aid on means. The mobile version of the Means Test Calculator was subsequently introduced for easy access by mobile devices anytime anywhere. Service 3: ENHANCING SERVICES BY INSTANT TRANSLATION SYSTEM To overcome the language barrier faced by people of diverse race in making legal aid applications and the shortage of interpreters, LAD has developed an instant translation system, which can display and read out questions in languages commonly used by people of diverse race. The system also connects to an online translation programme which can translate the answers provided by legal aid applicants of diverse race in their own languages into English. LAD staff may then identify and provide suitable information to them to facilitate their legal aid applications. (For more details, please visit Sevice Excellence Website)
To support the implementation of this policy by various divisions, the Training Unit of the Electrical and Mechanical Services Department (EMSD) has taken the lead to apply I&T in its core training and enhanced the Technician Training Scheme to cultivate young professional teams with international vision, thereby injecting new blood into the E&M trade so as to tie in with the Government’s policy objective of building a smart city and developing I&T. IMPROVING TRAINING EFFECTIVENESS WITH I&T EMSD has converted a workshop in its headquarters building into a new digitalised Interactive Learning Centre in four months. Holographic images and three-dimensional projection technology are used to present to trainees the E&M equipment in buildings in great detail, which facilitates their clear understanding of the equipment’s structure and improves training efficiency. Moreover, the Department has tailor-designed various virtual reality training facilities, which not only enhance the flexibility, safety and coverage of training activities, but also significantly reduce the consumption of physical materials to achieve environmental benefits. JOINT TALENT TRAINING WITH THE TRADE To address the problem of an ageing workforce and manpower shortage in the E&M trade, EMSD enhanced its Technician Training Scheme, under which 100 places are added every year to nurture more young trainees so as to meet the needs arising from the digitalisation development. The Department has also collaborated with the trade and arranged for trainees to undergo internship in private organisations. Their performance has won recognition from the trade. Not only does this arrangement enrich the work experience of trainees, but it also helps solve the problem of manpower shortage in those organisations, a win-win for all. BROADENING INTERNATIONAL HORIZONS THROUGH TRAINING In order to enhance the skills of trainees and promote learning and exchange between young people in Hong Kong and Guangzhou, EMSD has signed the Memorandum of Co-operation on E&M Talent Development with the Guangzhou Municipal Human Resources and Social Security Bureau to train E&M talents for both cities and upgrade their skills as a whole. To broaden the international horizons of trainees, the Department encouraged them to participate in the biennial WorldSkills Competition. Two EMSD trainees who took part in the “Electrical Installations” and “Refrigeration and Air-conditioning” trades won in the WorldSkills Hong Kong and went on to represent Hong Kong in the WorldSkills Competition held in Kazan, Russia in August 2019. Coached by expert trainers, both trainees won Medallions for Excellence in the Competition, bringing glory to Hong Kong while proving that the technical skills of Hong Kong’s E&M personnel have attained international standards. (The video is conducted in Cantonese) (For more details, please visit Sevice Excellence Website)
Here we would like to introduce another colleague from the government and also a good mother, Ms LAM Sze-mei, Janet. As a Senior Electrical and Mechanical Engineer of the Electrical and Mechanical Services Department (EMSD), she is responsible for leading more than 200 colleagues of Hong Kong Island to carry out maintenance and repair of electrical and mechanical (E&M) facilities in government buildings. She also performs standby duty around the clock to handle emergency incidents. She is going to share with us her daily work and her own feelings as a working mum. Maintenance for “Ventilation, Fire, Water and Electricity” Janet joined the EMSD as an Engineering Graduate in 1997 and has served the department for more than 20 years. Currently, she is responsible for leading her colleagues to maintain and repair the E&M facilities that are commonly known as facilities of “Ventilation, Fire, Water and Electricity”, i.e. the air-conditioning system, fire service installations, water supply system and electrical systems, inside government buildings on Hong Kong Island. For example, they provide routine repair services, carry out periodic inspection and testing, follow up on malfunction and complaint cases, and implement improvement and enhancement works. The buildings under their purview include the Central Government Offices at Tamar, the Justice Place in Central, the Hong Kong Court of Final Appeal and the three buildings at the Wan Chai Government Offices Compound, etc. Operation of real-time remote monitoring system Janet says that in recent years, the EMSD has strived to introduce advanced technology to optimise the performance of E&M systems in government buildings so as to enhance the efficiency of repair and maintenance works. One example is the implementation of a pilot project by installing the integrated Building Management System for E&M facilities of different government departments, which enables the integration of electrical, mechanical, air-conditioning and building services systems into a single platform. This allows colleagues of the EMSD to be able to remotely monitor the operation of E&M facilities in real time anywhere through an online platform. In case if any deviation from the design parameters and particular circumstances is identified, staff will be immediately deployed to follow up so as to ensure predictive maintenance is accomplished at an early stage to prevent potential failure. Enhancing energy efficiency Besides, Janet says that the above system can also work with the Building Energy Management System to collect and store building energy data, such as the efficiency, electricity consumption and carbon emission of E&M facilities. In this manner, colleagues can analyse and assist various departments to formulate the most appropriate energy optimisation strategies to save energy costs and attain the targets of energy saving and emission reduction. Recently, the department has undertaken related work at the North Point Government Offices, resulting in reduction of the electricity consumption of the building by 3 to 5%. To further enhance energy efficiency, the EMSD plans to install relevant systems to the E&M facilities of more than 400 major government buildings under the Electrical and Mechanical Services Trading Fund – The 2nd 5-year Strategic Plan (i.e., from 2018/19 to 2022/23). Unforgettable experience: Typhoon Mangkhut hitting Hong Kong Talking about unforgettable experiences in her career, Janet recalls what happened when Typhoon Mangkhut hit Hong Kong. Although her team had taken proper precautionary measures for E&M facilities in government buildings beforehand, the typhoon was so fierce that her mobile phone became inundated with group chat messages from frontline staff deployed at different locations, all reporting emergency situations to her during the typhoon. Janet describes that she felt like fighting a battle of one versus one hundred when dealing with those phone messages. While worrying about the safety of her workmates, she had to make immediate decisions to handle unexpected incidents. According to Janet, strong waves flooded the switch room in the Government Logistics Centre near Heng Fa Chuen at that time. With the series of contingency measures, such as pre-checking of circuit diagram information for emergency repairs, emergency preparations made with the power company, and backup power arrangement, having been drawn up by her team beforehand, the building was able to resume 90% of its operations immediately after the typhoon had passed. After Mangkhut, the department, in collaboration with the Architectural Services Department, identified another location as the entrance/exit of the switch room to prevent similar flooding incidents in the future. Besides, a remote monitoring system for the switch room and a remote switch control system for the emergency generator are in the pipeline. Teaching daughter to pursue dreams Janet feels the pressure of being a working mother because of her hectic work life. She also feels sorry for her daughter who has just entered secondary school. Therefore, she tries her best to spend the weekends with her daughter and travels with her family during long holidays so that they can enjoy family life together. She smilingly says that she has certain expectations for her daughter, but luckily she is not much of a “tiger mom” in her daughter’s eyes. As her daughter has had many dreams ever since an early age, Janet hopes to focus her parenting on teaching her daughter about the pursuit of dreams, so that she can find her path to happiness, enjoy learning and foster good character. Janet says that her daughter had always wanted to learn horse riding, so she arranged a riding course for her two years ago. Sometimes she is heartbroken to see her daughter fall off from the horseback, but she is pleased that her daughter is able to get up after a fall and ride back on, knowing that she can overcome difficulties and pain all by herself. No matter what her daughter does in the future, Janet hopes that she will have the courage to overcome any obstacles, look afar and jump even further. (The video is broadcasted in Cantonese) (The video is provided by Development Bureau)
Here we would like to introduce to you a colleague from the government who is also a good mother, Ms TING Sui-man. Ms TING Sui-man, joined the Geotechnical Engineering Office (GEO) of the Civil Engineering and Development Department (CEDD) as Geotechnical Engineer back in 2011. She has worked in two different divisions, both of which are related to landslide emergency services. A petite and cheerful lady, Ms TING is “Ting Ting” to her colleagues. Coordinating Landslide Emergency Services Currently, Ms TING is mainly responsible for assisting in the coordination of the GEO’s landslide emergency services. With over 200 geotechnical engineers and technical officers working shifts, the GEO provides 24-hour emergency services all year round to give geotechnical advice to government departments on contingency actions to be taken in case of danger arising from landslides. The GEO will, among others, assess the situation at scene and advise whether closure of roads, evacuation of residents from the affected buildings, and urgent repair works should be implemented. When a landslip warning or typhoon signal number 8 or above has been issued by the Hong Kong Observatory (HKO), the GEO’s Emergency Control Centre (ECC) in the Civil Engineering and Development Building at Homantin will be activated to handle landslide incidents, safeguard public safety, and assist government departments to restore public facilities affected by the incidents. Ms TING is responsible for the coordination of various supporting activities, such as deployment of staff to work shifts, ensuring the proper functioning of equipment and helping in the dispatch of geotechnical engineers to the landslide scenes as soon as possible for assessment. Therefore, she must be prepared to start her work anytime during the entire rainy season. Furthermore, she is also responsible for the arrangement of training on landslide emergency services for colleagues. As a matter of fact, the GEO has introduced virtual reality environment for such training this year. Climbing mountains and wading rivers under the scourging sun and in the rain Having been a geotechnical engineer for years, for a period of time in her career, Ms TING had to make a long and difficult journey to work in some remote areas. Her first position in the GEO was to operate the Landslip Warning System and manage the raingauges operated by the GEO. There are about 90 GEO automatic raingauges all over Hong Kong, with some located in places as far as Fan Lau in Lantau Island, Po Toi Island and Tap Mun. As decisions on whether to issue a landslip warning are made jointly by the HKO and GEO with reference to data collected from raingauges and other information, Ms TING and technical officers have to build and repair raingauges under the scourging sun or in the rain from time to time. This is not an easy task according to Ms TING.Motivation comes from her children A mother of a son and a daughter, Ms TING admits that she is inevitably feeling stressed as she has to fulfil the heavy commitments of both work and family life, which includes meeting her children’s education needs. That said, her children are her biggest motivation. After a day of work, her son would offer his arm for her head to rest on, while her daughter would say she is looking for a book named “100 ways to be happy” to cheer her up. Ms TING says that she does not want to be a “monster mom”, so she would never require her children to be at the top of the class, or to participate in too many talent training programmes. She wants them to be able to grow up in a relaxed and happy environment. Smilingly, she says that some of her fondest moments are seeing her children coming back from school, sweating a lot with dishevelled hair, showing that they must have had a good day at school. However, she does have a certain level of expectation on her children’s moral values, especially as our society is so full of temptations. She hopes that her children will “keep a moral compass”, whereby they can distinguish right from wrong and know what should or should not be done. She believes that by having the right thoughts, taking the right action and saying the right words, they will lead a life of abundance and success.To maintain public safety, they need to remain unfazed and always get prepared to offer emergency service in times of inclement weather. On top of that, they are also shouldering family responsibilities. We hope that everyone will continue to provide unlimited support and encouragement for all the hard-working, good mothers on earth, whether it is Mother’s Day or not. (The video is broadcasted in Cantonese) (The video is provided by Development Bureau)
The Chief Executive has announced earlier a series of measures on job retention, job creation and job advancement under the Anti-epidemic Fund. It is suggested to create around 30000 time-limited jobs in the public and private sectors in the coming two years to reduce unemployment, the situation of which has been worsened owing to the COVID-19 epidemic. The Development Bureau and departments under it are taking proactive actions to facilitate and implement these measures by providing about 4700 temporary jobs of a wide variety in the times to come. Provide 4700 temporary jobs These temporary jobs cover various areas and people with different skills and academic qualifications, including professionals and technical and back-office support officers, will be eligible. Fresh graduates can also apply for internship programmes on building surveying, urban planning, estate surveying, land surveying and engineering, etc. Of the 4700 new job openings, more than 530 are provided by the government while 4100 and more are openings from private organisations. Some of the job openings will be in place in three months progressively. Digitailise the E&M assets Among these openings, the Electrical and Mechanical Services Department plans to recruit 1200 temporary staff with service terms of up to 18 months. Half of the employees will be responsible for cleaning electrical and mechanical (E&M) systems at several thousand governmental buildings, while the other half will assist in the digitalization of E&M assets. Inspect drainage pipes Besides, the Buildings Department will appoint consultancy firms to inspect drainage pipes at the external walls of over 20000 targeted private domestic and composite buildings in Hong Kong. The appointed firms will have to recruit extra manpower and hence are expected to create more than 400 job openings. Improve buildings safety The Buildings Department will also recruit 120 short-term staff whose job duties include: speeding up the processing of drainage repair order yet to be complied with and cases of misconnection of drainage; organising public educational and promotional activities, etc. Amid the COVID-19 epidemic, the government aims to add momentum to the labour market by increasing short-term job openings for people from all walks of life, from professionals, technical and supporting officers to fresh graduates. (The video is narrated in Cantonese) (The video is provided by the Development Bureau)
At 2 pm, Mar 28, Po Lam Fire Station received a special service call. It was suspected that somebody was trapped at height. Like a knight from heaven, a senior fireman courageously carried out the duty, held the subject for 6 minutes and pulled him out of harm’s way. What is the drive behind their perseverance? The reporter at news.gov.hk leads you into the fire station and talks with the firemen… (The video is broadcasted in Cantonese)
Amid the COVID-19 epidemic, the Electrical and Mechanical Services Department (EMSD) has actively participated in carrying out preventive work, particularly the sterilization of ambulances under the Fire Service Department. Demonstrating a great team spirit, EMSD provides assistance to various departments to combat the virus using innovative technology. Examples include installation of thermal detection devices in different governmental venues, especially in places where people gather, for detection of fever, and stepping up of the cleaning and sterilization of air-conditioning systems. (The video is broadcasted in Cantonese)
As the COVID-19 epidemic continues, many customs officers, with the support of their families, volunteer to take part in conducting preventive measures. The volunteers, who are assigned to work in a three-shift roster in 24 hours, are responsible for registration, distributing resources and providing care to people under quarantine.As the volunteers say, while their experiences of serving tourists at the boarders can be applied at the quarantine centres, they can also be a listener of the quarantined. Every member of the team is proudly contributing to fighting against the virus. (The video is broadcasted in Cantonese)
Pulled down to the depths of the valley, one would ask ‘What’s next?’ Ask the Civil Aid Service’s Cheung Ho-ching and he would tell you, “we will bounce right back, as long as the people of Hong Kong stick together”. CAS is an auxiliary emergency service. Cheung himself is a volunteer working at the Jao Tsung-I Academy quarantine centre, helping the Duty Officer with the centre’s daily operations. Cheung told us that all the volunteers there, while mindful, are not bogged down by fears of infection. The volunteers just want to contribute, play a part and do a little something to help. Forever an optimist, Cheung is not overly bothered about the adverse impact of the epidemic. Rather, he is heartened by the selflessness and compassion of Hong Kong people during such trying times. Unsolicited, many go out of their way to co-ordinate donations, distribute and hand out face masks, hand sanitisers... He can’t help being impressed. Our hats off to our volunteers! Our thanks to each of you who join us in the fight against the virus!
Yes, we may now be down at the bottom of the valley. However, if we slowly make our ascent, one step at a time, we can reach the peak. And from up there, we will re-discover Hong Kong, in all its glory and splendour.According to Country Parks Ranger Chan Lok-sum, there has been a considerable jump in the number of hikers recently, all in search of more space and fresh air. Many however left behind them litter like used tissues and face masks. Ms Chan would love to see fewer litter bugs, if only hikers were more conscientious when disposing their own litter.Probably due to the SARS experience, people in Hong Kong are very disciplined in maintaining personal hygiene. Wearing masks is a norm, so is sharing hygiene essentials with friends in need. Such mutual help and care make Hong Kong a beautiful place to live in.
Hey Mr Postman, how's your day? And how has work been lately?As soon as the epidemic broke out, overseas postal packages started flooding in. Many of them are top of our “most wanted” list — face masks and sanitation products.Our postmen may not be in the war trenches so to speak, but delivering these packages is nonetheless a matter of great urgency too. To ensure their timely delivery to the right hands, many postmen volunteer to stay behind after work to make this happen.Yes, whoever we are, everyone has a role to play and every role is equally important. Credit is not what we are looking for. We are looking for the smile behind every mask. As Postman Lee Wah said, "If everyone does his or her part, the pandemic will be over in no time.” Let’s thank all colleagues who stand by their posts and give their best to overcome this challenge, as well as all of you who help by maintaining social distance.
As the first rescue team member to arrive in Japan, Senior Immigration Officer, Mickie Choi, never for once claimed to be selfless. He, in a matter-of-fact way, described his work in Yokohama as a duty. “Someone has to take this up. Once I was assigned to it, I had got to give my very best and accomplish the mission,” said he.Mickie arrived in Yokohama on February 4. Series of negotiations and preparations followed. When he eventually welcomed ashore the passengers, Choi could not help getting a little emotional. Mission accomplished, yes, but not without concerns. Upon returning home, he had to confine himself temporarily to the living room couch. He, however, hastened to add: “What I did was nothing compared to the selfless dedication of our frontline health workers. I would in fact like to take this opportunity to thank every one of them. I also wish for Hong Kongers to come together; that all can play a part, however small, to overcome this challenge.”We are thankful to those who have helped bring home our residents, to those fighting this pandemic, and to those maintaining social distance!
It has not been easy holding the first line of defence. Hats off to health workers who are engaged in combat, on the firing line, day after day.In seeking to protect patients and themselves at the same time, Dr. Chan Po Ling felt that coping with mental pressures was the most difficult part.While taking off her white coat after work each time, Dr. Chan would ask herself “Should I head home tonight?"“Would being home affect my loved ones?”“Should I rather stay in a hotel or hostel until the pandemic is over?” After all, the well-being of the family is on top of everyone’s mind.Indeed, medical workers are not lone soldiers in the battle. Look at the supporting staff, helpers, and cleaning ladies. They are all in this together. Nobody has the crowning glory. It is shared by each and everyone who is making a contribution to the fight against the coronavirus, one way or the other.Our appreciation goes to all medical workers and supporting staff, not to mention contributors from other sectors, including citizens who chip in by maintaining social distancing – every metre helps!
As an ambulanceman, duty beckons to serve patients with all sorts of injuries and illnesses. Ambulanceman Siu Man-chun is always prepared for the worst.But then, never mind how well prepared one may be, working mostly on the frontline has its concerns. Siu says he is often bothered by fears of infection, and worse still, transmitting it to family and friends. Worries are there, always.Nonetheless, Siu is fully committed to serving Hong Kong, the home to which he belongs and to which he owes his allegiance.Our appreciation goes to all medical workers and supporting staff, not forgetting contributors from other sectors, including citizens who chip in by maintaining social distancing.
(Please click here to watch the same video narrated in English) Assistant Primary School Mistress, Miss Amypreet Kaur, "I know that applicants for civil service posts at degree or professional level are required to attain specific results in the Common Recruitment Examination (CRE). At first, I was worried that my Chinese reading and writing abilities would not be sufficient for me to obtain the necessary result in the Use of Chinese paper. After two attempts, I successfully obtained “Level 2” result. I am glad that my efforts in preparing for the exam paid off." "Why don’t you give it a try like me and apply for a government job?" Please watch the video for more information about the Government measures to facilitate the employment of non-ethnic Chinese in the civil service. Official recruitment page
Summer internship during the summer holiday should be what you look for, right? Become one of our summer interns to learn more about Youth.gov.hk and our various platforms, social innovation and the work of the Social Innovation and Entrepreneurship Development Fund… and more, in addition to simply money and working experience. How would it be to work as a summer intern here in Youth.gov.hk Watch - What our Summer Internship did in the past - Buddist-style Interns (Facebook album) Watch - What our Summer Internship did in the past - Five Amigos ride elephants (Facebook album) Watch - What our Summer Internship did in the past - The FOUR (Facebook album) Watch - What our Summer Internship did in the past - New YOUTH Your FRIEND (Facebook album) Watch - What our Summer Internship did in the past - Reading, Stylish, Show (Facebook album) Watch - What our Summer Internship did in the past - Running Intern (Facebook album)
Non-ethnic Chinese have equal access to government job opportunities Appointment to the civil service is based on the principle of open and fair competition. All candidates are assessed on the basis of their ability, performance and character, and having regard to the stipulated entry requirements set according to the job requirements of the grade concerned. Heads of Department / Grade, having regard to the job requirements of the grades under their respective purview, specify appropriate Chinese and English language proficiency requirements (LPRs) as part of the entry requirements for the grades concerned. This arrangement is in line with the guidance of the Equal Opportunities Commission issued in accordance with the Race Discrimination Ordinance. It is Government policy to ensure the Chinese and English LPRs for all the grades of the civil service are no more than necessary for performance of the job, so that Non-ethnic Chinese, like other applicants, have equal access to government job opportunities. Language Proficiency Requirements for Civil Service Jobs Latest Civil Service Vacancies with Lowered / Relatively Lower Language Proficiency Requirements Stories of Non-ethnic Chinese Civil Servants Useful Links Language Proficiency Requirements for Civil Service Jobs It is the established policy to maintain a biliterate (Chinese and English) and trilingual (Cantonese, Putonghua and English) Civil Service in order to meet the long-term operational and development needs. The language proficiency requirements of civil service grades are normally laid down as part of the entry requirements for recruitment – for degree / professional grades, the language proficiency requirements are normally set at either Level 2 or Level 1 in the two language papers (viz. Use of Chinese (UC) and Use of English (UE)) in the Common Recruitment Examination (CRE), or equivalent [Note 1]; for non-degree grades with academic qualification requirements at the Hong Kong Certificate of Education Examination (HKCEE) level or above, the language proficiency requirements are normally at least Level 2 in Chinese Language and English Language subjects in the HKCEE, or equivalent [Note 2]; for non-degree grades with academic qualification requirements lower than the HKCEE level, the language proficiency requirements are normally aligned with the minimum academic qualification prescribed for the concerned grades; and for non-degree grades that do not have any prescribed academic qualification, the language proficiency requirements are also set at a level commensurate with the job requirements of the concerned grades. Language proficiency requirements of particular grades will be shown at the relevant recruitment advertisements. Applicants are normally required to meet the language proficiency requirements before job applications. Enquiries on the language proficiency requirements and recruitment plan of particular grades can be directed to the recruiting grades / departments. [Note 1] Language Proficiency Requirements Some examples of examination results which equivalent to certain level in the UE or UC paper of the CRE Level 2 in the UE paper of the CRE Level 5 or above in English Language of the Hong Kong Diploma of Secondary Education Examination (HKDSEE) Grade C or above in Use of English of the Hong Kong Advanced Level Examination (HKALE) or in English Language of the General Certificate of Education (Advanced Level) (GCE A Level) An overall band of 6.5 or above with no subtest score below band 6 obtained in the same sitting in the Academic Module of the International English Language Testing System (IELTS) within the 2-year validity period of the test Level 2 in the UC paper of the CRE Level 5 or above in Chinese Language of the HKDSEE Grade C or above in Chinese Language and Culture or Chinese Language and Literature of the HKALE Level 1 in the UE paper of the CRE Level 4 in English Language of the HKDSEE Grade D in Use of English of the HKALE or in English Language of the GCE A Level Level 1 in the UC paper of the CRE Level 4 in Chinese Language of the HKDSEE Grade D in Chinese Language and Culture or Chinese Language and Literature of the HKALE [Note 2] For civil service appointment purpose, Grade C and Grade E in Chinese Language and English Language (Syllabus B) in HKCEE before 2007 are accepted administratively as comparable to Level 3 and Level 2 respectively in Chinese Language and English Language in the 2007 HKCEE and henceforth. Grade C and Grade D in Chinese Language and English Language in International General Certificate of Secondary Education (IGCSE) / General Certificate of Secondary Education (GCSE) / General Certificate of Education (Ordinary Level)(GCE O Level) are accepted as comparable to Level 3 and Level 2 in Chinese Language and English Language respectively in the Hong Kong Diploma of Secondary Education Examination (HKDSEE) / HKCEE for civil service appointments. "Attained" and "Attained with Distinction" results in the Applied Learning Chinese (for non-Chinese speaking students) subject is accepted respectively as meeting the Chinese language proficiency requirements of Level 2 and Level 3 in Chinese Language in HKDSEE. Latest Civil Service Vacancies with Lowered / Relatively Lower Language Proficiency Requirements For latest civil service vacancies with lowered / relatively lower Language Proficiency Requirements, please click here for more details. (The list of job vacancies only serves as a summary for easy reference. For full details and the latest position of the listed job vacancies, please visit the online Government Vacancies Enquiry system on the Civil Service Bureau website.) Stories of Non-ethnic Chinese Civil Servants Here's a video about government job opportunities for Non-Ethnic Chinese: Useful Links Government Vacancies Enquiry System - which provides full details and the latest position of government job vacancies. Race Relations Unit of Home Affairs Department - which provides a range of support services to ethnic minorities. Employment Services for Ethnic Minorities of Labour Department - which provides a range of employment-related support services to ethnic minorities job seekers.
The 2020 Post-Secondary Student Summer Internship Programme has been launched. The Programme provides internship placement opportunities for students who are permanent residents of the Hong Kong Special Administrative Region and enrolled in full-time accredited post-secondary programmes offered by post-secondary institutions in or outside Hong Kong.Bureaux/departments would advertise their internship placement opportunities (where applicable) on their respective departmental websites and CSB's website. In addition, they may make arrangement with individual post-secondary institutions to nominate students for the Programme.Government summer internship programmes open for application as at 7/7/2020 Food and Environmental Hygiene Department, Summer Intern (Transport Section)Closing Date: 07/07/2020 18:00:00 Apply and Details Food and Environmental Hygiene Department, Summer Intern (Central/ Western and Sai Kung District Environmental Hygiene Offices)Closing Date: 14/07/2020 18:00:00 Apply and Details Application proceduresStudents who are interested in the placement opportunities advertised may download the standard application form or use the prescribed application forms as provided by individual bureaux/departments (where applicable) and submit their applications to 1) the recruiting bureaux/departments or;2) their respective institutions according to the methods as set out in the advertisements. (*Please follow the application procedures set out in the advertisements) (**To safeguard personal data privacy, students are reminded not to submit their personal data other than through the above channels)(***Please note the deadlines set by the respective institutions)Hong Kong students in non-local post-secondary institutionsHong Kong students studying in non-local post-secondary institutions must complete the application forms, which can be downloaded from the website of the Civil Service Bureau, and send the completed application form together with all necessary documents to the enquiry address of the individual bureaux/departments by post on or before the closing date of application (according to postmark). Please specify on the envelope the post being applied for. Applicants should ensure that sufficient postage is affixed before posting so as to avoid unsuccessful delivery of application. Mail items bearing insufficient postage will NOT be received by bureaux/departments and will be handled by the Hong Kong Post in accordance with the Post Office Ordinance. Late or incomplete applications will not be considered.
The Architectural Services Department (ArchSD) and the Leisure and Cultural Services Department (LCSD) have introduced the ﬁrst inclusive playground in Hong Kong at Tuen Mun Park with two natural elements of “water” and “sand” in the design. This playground aims at providing a well-designed environment which allows children of different ages and abilities to equally enjoy a variety of physical, sensory and social play experiences. Children can take up challenges commensurate with their ability and interact with others while enjoying themselves in this playful environment. COMMUNITY DESIGN AND USER-ORIENTED APPROACH To respond to the demand for inclusive play spaces, ArchSD and LCSD swiftly implemented the winning schemes of the Inclusive Play Space Design Ideas Competition. Only a month after the competition, ArchSD had already completed the master layout plan and worked closely with LCSD on this project through exchange of ideas and inter-departmental design workshops. ArchSD and LCSD believe that the playground should be user-oriented. Stakeholders of various sectors were invited to join a series of focus group workshops and potential users’ views were collected. School children from Tuen Mun were invited to contribute ideas on the design of the sensory walls and the floor pattern of the water play area. The amazingly creative ideas of the children were gathered and seamlessly incorporated in the final design. The Tuen Mun District Council was also consulted and a swing area with feature swings were introduced to address the requests of the local community. COLLABORATE CLOSELY TO CATER TO DIFFERENT NEEDS To strike a balance between safety, enjoyment and inclusiveness, ArchSD and LCSD adopted an innovative approach to the design and management of the playground. Through collaborative team meetings and training workshops throughout the design and construction stages, the two departments discussed the management and maintenance arrangement of the playground, and all front-line staff were familiar with the inclusive design concept as well as the maintenance standard of the play equipment. ArchSD also customised suitable tools and accessories to facilitate the safe and effective work of LCSD’s team. Besides, ArchSD and LCSD had invited school children and professional bodies to join the experiencing workshops and trial play sessions, which not only promoted the project but also served as trial runs. Both departments could also observe the usage, survey users’ opinions, and conduct evaluation for the continuous improvement of the playground facilities and management. SIGNIFICANT ACCOMPLISHMENT AND SUCCESSFUL INNOVATION The playground has been very popular and well received by the public, with extensive media coverage and shares on social media platforms. The concept of inclusive play has been successfully promoted in Hong Kong through this pilot project. It has won Gold Award 2018 presented by the Hong Kong Institute of Landscape Architects, the Special Architectural Award – Inclusive Design presented by the Hong Kong Institute of Architects, and the Annual Design Award presented by ArchSD, and has gained recognition from various government departments as well as committees on children and barrier-free affairs. Frequent site visits to the Park were held to share the experience gained. (The video is provided by Development Bureau) (For more details, please visit Sevice Excellence Website)
Super typhoon Mangkhut left a path of destruction in Hong Kong last year when it knocked down more than 60,000 trees and caused extensive damage to the city. This year, the Government is readying for the wet season with new equipment and exercises to optimise its emergency response. One such drill, which put the Civil Aid Service’s preparedness for emergency operations to the test, saw service personnel efficiently cut apart a collapsed tree with new high-powered chainsaws in a Tsuen Wan campsite. Civil Aid Service (Department) Operations & Training Assistant Ng Shing-chiu said the new chainsaws are suitable for most scenarios involving typhoons. “The new chainsaw models have much more power and are simpler to use. “Another piece of equipment that has been introduced is the extended pole saw, which can stretch as high as 21 ft to reach broken branches on treetops.” To guarantee the chainsaw operator’s safety, the service also started using two types of protective chaps made of materials that can stop a chainsaw’s rotation, Mr Ng added. Better response Besides tree clearance, the service needs to deal with flooding, casualty evacuation, evacuation of residents and management of temporary shelters. It has introduced different types of specialised equipment to handle such scenarios, such as new and more comfortable life jackets for rescuers and victims. Previously the service only had one size of throwline, but now there are various sizes and lengths for different flood rescue scenarios. The rescuer can throw these throwlines from the shore or use them while they are in the water. Civil Aid Service (Department) Acting Principal Operations & Training Officer Chui Ka-yi said: “The service has seen all-around improvement in terms of equipment, training and relief effort strategies. “We also gained valuable experience from our deployment when super typhoons Mangkhut and Hato smashed into Hong Kong.” The service will hold talks and workshops in Kwun Tong and Sha Tin to introduce measures that residents should take when facing emergencies.” (For more details, please visit News.gov.hk website)
Tam Kin-chung joined the Agriculture, Fisheries & Conservation Department in 2012 and is an ecological surveyor in its Butterfly Working Group. The Field Officer is an expert on the winged insects and is well-versed in their behaviour. “The male butterflies usually put in a lot of effort to attract females. They try to find a plant with some special chemicals to convert them into pheromones to attract female butterflies. “And some other butterflies, the male butterfly, will go to a hilltop. Such behaviour, we call that hill-topping. They go there to wait for a female butterfly to fly across so that they can have the courtship behaviour with them.” Survival skills The intricately detailed Tawny Mime is adept at imitating the appearance of the poisonous Chestnut Tiger to ward off predators, Mr Tam said. “They have a black forewing and a brown hindwing with some pale blue colour, colour stripes on their wings. “It is quite a beautiful butterfly but if you want to find one, it is quite difficult because the adults of Tawny Mime only appear in March and April every year. If you miss it, you will need to wait for another year to see this rare butterfly.” Mr Tam traverses the city to collect information on butterflies and finds it meaningful to help broaden people’s knowledge about the beautiful insects and to share the importance of environmental conservation. “Butterfly survey and investigation is very important to the public because butterflies are a part of our ecosystem. “When there are more butterflies, it means that there are more flowers and the vegetation should be quite good in the surrounding environment. They can support the butterflies, so that they come by. “It is very important for us to protect our environment so that more butterflies and animals can live there.” (For more details, please visit News.gov.hk Website)
To support the concept of “waste-to-energy” and to promote a sustainable waste management strategy, T▪PARK, the first sludge incineration facility in Hong Kong was built in Tsang Tsui, Tuen Mun by the Environmental Protection Department (EPD). The facility is capable of processing up to 2,000 tonnes of sludge per day. In the past, sludge was disposed of at landfills, and this new approach has greatly alleviated the burden of depleting limited landfill capacity in Hong Kong. T▪PARK is also the largest and most advanced facility of its kind, combining sludge incineration, power generation, seawater desalination and wastewater treatment.AN INSPIRING AND MODERN DESIGNAt the beginning of the planning stage, EPD gathered the views of the public and later set up the District Liaison Group to strengthen communication with the key stakeholders. Many valuable suggestions, such as the expansion of the education centre and the addition of spa facilities, were incorporated into the design of T▪PARK. From the naming of the facility, the venue design, to the exhibits and the promotional activities, T▪PARK adopted an inspiring and modern design which combines environmental education with lifestyle trends to make it more attractive to the public.The design of the environmental education centre is highly innovative. The most eye-catching parts are the three indoor spa pools with different temperatures, which are maintained by the energy recovered from the sludge incineration process. The pools give the public a taste of the benefits of the “waste-to-energy” concept. The exhibition hall features a 180-degree projector to simulate the sludge treatment process in an interesting and interactive way via the use of sound, films and pictures, and lets the visitors experience what it would be like inside the incinerator. There is also an indoor walkway along the key processing areas where visitors can see the plant operation. T▪PARK features many environmental and conservational elements, including a bird sanctuary and a vegetarian eco-cafe which follows Food Wise, a food waste reduction campaign.WASTE-TO-RESOURCES, AND A FURTHER UNDERSTANDING OF ENVIRONMENTAL PROTECTIONLocated next to a landfill outside the city centre of Hong Kong, T▪PARK is kept attractive to visitors by incorporating various creative elements in its exhibitions. One of the best examples is the furniture used in the cafe which is crafted from fender wood of the ex-Wanchai Ferry Pier area, showcasing the “waste-to-resources” concept. Turning Ambition into Reality: Waste-to-energyWAN Gar-ling - Environmental Protection Officer, Environmental Protection Department. (For more details, please visit Sevice Excellence Website)
(For more details, please visit Sevice Excellence Website)
Happy Valley and its neighbourhood are low-lying areas flanked by hills. In the past, heavy rains triggered frequent flooding, which had a significant impact on the public. To protect people from the risk of floods, the Drainage Services Department (DSD) developed an innovative scheme to enhance flood protection in the district. The project team installed a stormwater storage tank underneath the Happy Valley Recreation Ground. During heavy rains, the tank temporarily stores excessive stormwater. Conventional drainage improvement schemes in urban areas are normally upgraded in-situ and in a large scale. In comparison, building a storage tank and storing flood water below ground greatly reduces disruptions to traffic flows and the general public. Movable weir The stormwater storage tank features a movable weir, which is a mechanism deployed by DSD for the first time. The weir’s opening, closing and overall positioning are automatically adjusted according to the real-time information on tidal levels as well as the water levels in the drainage culvert upstream and downstream. This mechanism allows stormwater overflow into the storage tank at the optimal time. Harvesting system collects groundwater and rainwater The tank’s design also incorporates a sizeable water harvesting system that collects groundwater and rainwater. After undergoing some simple treatment, the water can be used for irrigating the Happy Valley Recreation Ground and for toilet flushing, thereby conserving water resources. These features ensure that the project is sustainable and in line with the concept of “Sponge City”. Fan Room and Lawn A stormwater storage scheme requires the construction of support facilities above ground such as a fan room and a pump house. The project team customised the design to make optimal use of the site in the interest of the public. With an environment-friendly design, the ground floor of the fan room is opened up as a public amenity. The pump house is covered by a lawn, providing a comfortable outside area for fun and game watching. Going the extra mile, drop by drop, the project team consolidates stakeholders’ support and the fruit of joint efforts, bringing the project smoothly towards the goal of “Smart Drainage•Green Living”: flood protection and a more livable environment in tandem. Partnering for innovationCHENG Nga-see - Senior Engineer, Drainage Services Department (For more details, please visit Sevice Excellence Website)
The civil servants commended for their outstanding work performance this year came from 39 bureaux/departments and from various professional and technical grades, disciplined services and general grades as well as Model Scale 1 grades. Here let me introduce you five of the awardees.Senior Dental Officer of the Department of Health Dr So Hon-chingWith over 25 years of service with the Government, Dr So has been dedicating great efforts to promoting oral care services for the elderly. He participated in the formulation of the Outreach Dental Care Programme for the Elderly, which provides free outreach dental services for the elderly residing in residential care homes or receiving services in day care centres. The programme is benefiting about 50 000 elderly persons each year.Assistant Officer I of the Correctional Services Department (CSD) Mr Fida HussainMr Hussain said the CSD's rehabilitation work is very meaningful. In addition to day-to-day duties, Mr Hussain, who can speak several languages, assists the department by acting as an interpreter to explain custodial procedures to non-ethnic Chinese persons in custody and counselling them whenever necessary.Chief Customs Officer of the Customs and Excise Department Ms Lau Wai-manDuring her career in law enforcement and customs clearance spanning 30-odd years, Ms Lau has detected many drug trafficking and smuggling cases. She currently works at Lok Ma Chau Control Point and is responsible for monitoring and ensuring the smooth operation of cargo and vehicle clearance. Her rich front-line experience made her understand that while enforcing the law in a professional manner, Customs officers should treat the public with empathy and spend more time on communication and explanation so as to avoid unnecessary misunderstanding and conflicts.Senior Field Assistant of the Agriculture, Fisheries and Conservation Department Mr Shek Shui-waWith over 34 years of service with the Government, Mr Shek has been tasked with duties related to the conservation of native plants since joining the Agriculture, Fisheries and Conservation Department. Mr Shek has earlier collected from the field a seedling of the rare and precious Westland's birthwort for conservation outside its habitat. With his efforts and persistence, seeds eventually germinated and propagated successfully. He will return the grown plants to nature to assist in the propagation of this rare plant in Hong Kong.Senior Waterworks Inspector Mr Wong Yiu-waiMr Wong has served in different positions in the Water Supplies Department during his 36 years of service and is currently attached to the Water Loss Management Section. With identifying leaking underground water mains in Hong Kong and Islands Region as his main duty, he has to study a lot of data collected from the water mains network every day, and at times carries out leak detection on-site late at night before determining follow-up actions so as to safeguard precious water resources.(The SCS's Commendation Award Scheme was introduced in 2004 to commend colleagues who have achieved outstanding work performance continuously for at least five years. The Scheme has a meticulous selection process which requires nominations from Permanent Secretaries, departmental heads or heads of grades, adjudication by a selection committee and final decision on the awardees' list by the SCS.)